Refund Policy
Returns & Refund Policy – BULL & HYDE
At BULL & HYDE, we are a small country business and take great care in creating and packing every order 🤎
Change of Mind
We do not offer refunds or exchanges for change of mind, including:
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Change of style or preference
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Deciding you no longer want the item
Please choose carefully before purchasing, and feel free to reach out if you need help selecting sizing or styles.
Faulty or Incorrect Items
We comply with our obligations under the Australian Consumer Law.
If your item is:
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Faulty
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Damaged
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Incorrect to what you ordered
You are entitled to a replacement, repair, or refund.
To lodge a claim, please contact us within 7 days of receiving your order at:
Include:
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Your order number
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Photos of the item
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Description of the issue
Non-Returnable Items
For hygiene and product integrity, we do not accept returns on:
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Worn items
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Used accessories
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Hair accessories
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Under garments
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Items not in original condition
Shipping Costs
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Shipping costs are non-refundable
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Customers are responsible for return shipping unless the item is faulty
Final Sale Items
All sale items are final sale and cannot be returned unless faulty.
🤎 We truly appreciate your support of our small country business — every order helps keep our dream alive.